Anonymous
Not applicable

Requesting a CD refund and getting error message

I bought 2 CDs because we needed to e-file more than 5 people for our family. However, when I downloaded the second CD,  I still could not e-file. If there is a way for us to use this CD for e-filing, we would love to make use of it. I've tried to send in a refund request, but it keeps giving me an error saying that my attached receipt cannot be uploaded (even though it was well within the MB requirement). Could anyone help? Thank you!