Stuck In Processing?

Greetings!

 

So I filed back on 1/19 and was told that it was accepted on 1/20. Told me I'd have my refund back on 2/10 and it's on the 24th now and nothing has happened. When I went to the IRS tool it still shows that it is being processed and it's been saying that for weeks now. I got a letter in the mail saying that I need to verify who I was and completed that online.  Am I missing something else?