Yes, it’s hard to get in touch with anyone. The one agent I spoke with Turbo did not seem to understand that I know for a fact that I didn’t owe. You can view your tax record to see the refund amount that was issued and if there were any charges taken out. Years ago I owed and wasn’t aware. When I checked my record the IRS issued the refund amount with the balance removed. It’s ridiculous, I’m seeing a lot of people post about it.
