@AmyC / @JulieS :
This is wrt your reply for my Q4 "Possibly. It could be the way the data is being entered. You must enter the social for the primary person on the return. If she is not listed first, that is the message she would get. If she is the first one listed, then you need to contact Turbo Tax to get the DCN, the tracking number from the Electronic Filing Engine. She will need to Contact Us and verify her identity."
My mom-in-law is trying to connect with TurboTax via Contact Us and despite going through the prompts on the phone, she's just not able to get a live person. She even tried using the Chat option but that doesn't connect her to a live agent either. How do we fix this?
Thanks!
