This is my second tax season filing with turbo tax and it's been nerve racking. I filed my taxes 1/25 and it was accepted by the IRS 1/26. A few days later it was approved and processed and said I should receive it in my bank account 2/7. I filed married joint and I don't have any dependents and elected for turbo tax to deduct the fees for the full service from my tax return. This is where SBTPG comes into play because before I can receive the refund to my bank they have to deduct the fees for the full service. It is 2/24 and I still haven't received my refund. It shouldn't be this unorganized. Over the course of the weeks it's been finger pointing. What I know for sure is the irs sent out the funds to SBTPG and there saying that they haven't received funding from the irs. It's already hard enough to contact the IRS but when I did the representative showed me where I could see on my transcript where the issue the funds to SBTPG. The IRS did a trace and I found out yesterday that it was sent to SBTPG. SBTPG website has been so unreliable with constant glitches and lack of communication. It's just saying unfunded when that's not true. Contacting a representative with SBTPG is like playing the lottery you'll be grateful to get someone and all they recommended was to wait I have been waiting long enough. At this point TurboTax needs to act on my behalf due to it being a third party they use so I can get this issue resolved. I'm seeing everyone else with recent DDD and I still haven't received my refund. Can someone please assist me?
