Q1. Your mom's return is fine. It has been received and the IRS will get around to it. Once a payment date is set, she will get her refund.
Q2, Possibly. It could be the way the data is being entered. You must enter the social for the primary person on the return. If she is not listed first, that is the message she would get. If she is the first one listed, then you need to contact Turbo Tax to get the DCN, the tracking number from the Electronic Filing Engine. She will need to Contact Us and verify her identity.
Q3. No.
Q4. This year should be filed regardless. Prior year return has only AGI to use this year. Use the AGI of zero if the returns are not finished processing when you file.
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