2020 federal refund not received - what does this status mean.

My mom and mom-in-law filed their 2020 taxes in October 2021 using TurboTax Deluxe (Desktop version) - they had paid the taxes in advance in March 2021 when they requested an extension (State: $750, and Federal: $450). Both of them got a TurboTax email confirmation in October 2020 that State and Federal returns were accepted. And in November, they got the $750 refund back from the State because they did not end up owing any taxes.

 

It's February 2022, and they haven't received the federal $750 refund that's also due. I checked the refund status on IRS site and here's what it says for both of them.

 

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Mom: Your tax return is still being processed. A refund date will be provided when available.

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Mom-in-law: We cannot provide any information about your refund. Be sure to:

  • verify your filing date;
  • check with your tax preparer

If you filed a complete and accurate tax return, your refund should be issued within six weeks of the received date. However, processing may take longer under certain circumstances.

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Q1: Does my mom's status indicate there is an issue with the filing? What does she do now?

Q2: Does my mom-in-law's status indicate that IRS did not receive her federal return? What does she do now?

Q3: My mom received a 2021 Economic Impact Payment letter in Jan 2022. Does that have anything to do with her 2020 federal refund status?

Q4: Worst case, if none of them receive the $750 refund on time, they should still file the 2021 tax returns (State and Federal) as per the tax deadlines, correct?

 

Thanks in advance!