After you file

My issue is I was supposed to get my return on the 16th and I still haven’t got it. But sbtpg got there fees, turbo tax got there fees. my other issue is when I call you guys you give me the runaround I paid for the full service 300 and some dollars just for yesterday my tax professional to get changed then to say my name is Charles when it’s not and when I say I haven’t received my tax return they say that’s not up to us contact the IRS when I contact the IRS they say contact your bank when I contact the bank they say contact TurboTax when I contact Turbo tax they say contact the IRS my problem is the whole vicious circle between you and the Santa Barbara tax product group and Credit Karma I will no longer be doing my taxes with you guys ever again