After you file

From my experience it's just a waiting game. That's why it's call "THE IRS". The money is theirs until they decide to give it to you, lol. It will come. Your luck just wasn't good this year. It's almost completely computer driven. The best time to call and talk to someone is 7am or close to 7pm. Call volume is usually lower around those times and you can get through. 

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