After you file

This is my first year with Turbo Tax/ Credit Karma and has been a complete nightmare. I have filed with Jackson Hewitt every year besides this one and never had the issues I have now. Charged $249 for taxes can’t get any information regarding my taxes kinda messed up. There is no letter in my account portal in the irs account filed 1/27/22 and nothing. Paying all this money and how does turbo tax have my back?