After you file

I called the number that someone gave me on here to see if  my refund was offset or did I have a debt and it told me when I entered my information that I have neither one. Then I called the student loan people and my student loans are in forbearance until may 1 my first payment ain't until June 21,2022. But last year I did take a loan out with another tax preparation but it was only for 1200 dollars and they took my state tax of 400 dollars and paid them so I didn't owe them but 800 dollars. But irs took 3152.17 of my money and I don't know why. I didn't get paid all my child tax money they only paid me 750 dollars of that.