After you file

The1 8 00 8 2 9. 1040 Option 1 for English.  Then option 2 then 1 then 3 then 2 and then will ask for social.  Then confirm it.  Then let it run through the other options without pressing anything and will put you in line to talk to someone. Phones are busy.  Don’t give up and keep trying @gmagnan1989