First, that is just the phone number. It doesn't tell you which menu selections you need to make to get an actual person. It's complicated and can take hours of going through the menu choices to find out how to get an actual person. TurboTax should spell this out better. Second, once you figure out which menu selections to use to get a real person you have to get lucky enough that call volume on that day is such that you are placed on hold and not told to call back another day after which you get disconnected. I can only imagine how long the wait time is if you're "lucky" enough to get that far!!
