So, I've been a Turbotax customer for the past 10 years, give or take a year. I've been really happy with the product, but this year, I was surprised and not a little disappointed about two things: 1, that I received the notification of SBTPG processing my refund AFTER it had already been deposited. I was left for a half-day wondering who this company was that dumped money in my account. 2, That I was overcharged. Did you refund it and apologize? Yes, but in a time of rising inflationary costs amidst a global pandemic, getting overcharged is kind of a big deal. From a customer service standpoint, I think you should strongly consider a credit toward the cost- maybe $50 - of next year's tax preparation and filing through Turbotax. I know on behalf of myself and other Turbotax customers, it would be appreciated.
February 17, 2022
7:41 AM
