After you file
Per NYS, if the information you enter when you check your refund status does not match what's in our system, you may receive one of the messages below. To troubleshoot, follow the numbered steps provided.
- The information you have supplied does not match our records. Please verify your Social Security number and the whole dollar amount of the refund requested as shown on your New York State tax form.
- The information entered doesn’t match the amount on your New York State return. Are you entering the whole dollar amount only? For example, $223.45 would be entered as 2 2 3. Also, please make sure you are entering your New York State refund amount and not your Federal refund amount.
- The information entered doesn’t match the amount on your New York State return. Before entering your information for the fourth time, please verify that you are entering the same information that was reported on your New York State return. If the information doesn’t match this time, you’ll be unable to use this service for 24 hours.
- The information you have entered does not match our records. Please verify that you are entering the same information that was reported on your New York State tax return. Please allow a minimum of 24 hours before you access this service again.
Troubleshooting:
- Refer to the chart above to locate and review the refund requested line of the return you filed.
- If that line is blank, or you entered zero, you have not requested a refund and cannot use the Check your refund tool.
- If your tax preparer provided different information and you do not have a copy of the return they prepared, contact your preparer. They are required by law to give you a copy of the return they filed. See Consumer Bill of Rights Regarding Tax Preparers for more information.
- When you have confirmed the refund amount listed on the Refund amount requested line on your return, enter that amount in the Check your refund tool.
Note: Our representatives are not permitted to provide your refund amount, even after verifying your identity. You must refer to the return you filed or request a copy of your filed return by filing Form DTF-505, Authorization for Release of Photocopies of Tax Returns and/or Tax Information. Allow 30 days to process your request for a copy.
