I paid them to help and to file. Since I can't and they won't help me with a person. Then yes, they are part of my problem. Also, I tried to take him off and refill and the want to charge me again. So, TurboTax should have a live person to help and they shouldn't charge me again. I won't be using them and I have used them for a decade. I will tell everyone else to just go pay for it or do it on the government sites because the service won't get you anything special paying for it and will only add in new fees and headaches.
