After you file

I’m in the same boat. I filed my tax returns on January 23, 2022 in my taxes were excepted by the IRS on January 24, 2022. When I filed my taxes through TurboTax I opted in to receive the refund advance and even sign consent for TurboTax to disclose my information for the refund advance. I never received a confirmation email even to this day stating whether I was excepted or denied for the refund advance I contacted TurboTax and  they are telling me they don't see where I chose the option to recieve the refund advance When clearly I signed a consent form for them to disclose my information. One representative from TurboTax she kept asking me to take a screenshot of my approval or denial letter in which I kept telling her I never received one and she claimed that that was the only way she could further look into it and that went unresolved. I even contacted First Century Bank Who issues the advanced refund money for those who opted in for it through TurboTax and they said there was nothing they could do I even provided by the last four of my social and they could not find anything on file And said I had to call intuit in which I did but then they tell me I had to contact TurboTax and turboTax pretty much claimed there is nothing they could do. They stated to me that this was something new they were trying this year so in a nutshell I never received my refund advance myself I have exhausted all options to assess how do you pursue it because no one has a clue even though we all signed consent forms for our information to be disclosed for the refund advance