Sorry, this is a user forum, where we exchange ideas and possible solutions to tax return problems.
If you want TurboTax you have to contact Customer Support and ask the rep to escalate your issue to a supervisor.
You can apply to collect any penalty and interest charged to you due to a TurboTax software error.
This is called their Accuracy Guarantee. The procedure is on their web site if you want to start that going right away.
I'm even more sorry, if you try to do that, you will probably not succeed but what do I know, I'm just a taxpayer.
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If income was not reported on your tax return, doing an amendment to add it is not going to help you. You will just see the increase in tax that the state has already determined for you.
