After you file

Unfortunately, I don't have that option.  I never gave me a file to be able to delete or enter any information into.  It completely skipped over the whole question.  It was automatically entered.  I have even tried to pull up the file by searching under tools for the marketplace and policy number and it takes me back to the questions.  I enter no to both of the questions, but it doesn't save it.  I have no other options to do anything at all. Thanks for your help.