@Barbara471 I can appreciate that when you have an experience different than anticipated it can be frustrating, and we certainly want to do all we can to assist you. Your specific question dealing with amended return is still a new provision from the IRS, and the information we had on hand to answer your initial question was accurate from the IRS' standpoint, but not accurate from what the TurboTax program is capable of doing. Needless to say, we have made corrections to that information, and we know that the information provided inconvenienced you.
Refund questions must be directed to our phone customer service. In this public forum we cannot administer refunds. And while normally it is not possible to switch from Desktop Software to one of our online offerings without paying a separate fee, you can certainly call customer service again and see if they can work with you under your set of circumstances. I can't promise a specific resolution, but I do know we are very interested in providing the highest level of customer satisfaction.
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