I hope this can assist anyone going through this after several calls to everyone I finally asked to speak to a manager or supervisor with turbo tax and they told me many of us are being mislead with the selection we chose for the advance basically when they make you click the refund advance (second bullet) they send you to the credit karma page to make an account then they send you back to the turbo tax page to click the second option again a lot of us click the first one because it redirected us and if you did that then you’ll have to wait the 21 days they set us up and long story short don’t file with these people again I pray my return comes and all of us having issues if you have a problem don’t speak to the reps the don’t know anything ask for the supervisor or manager !!!
