Advance loan investigation

It has been 10 days since return was accepted and I was told an investigation would be done for my missing advance. Has there been any updates? I know the poor employees of TT are trying to put out a dumpster fire with tiny cups of nothing from the company and that sucks. I just need to know if there's even a chance of receiving the advance now or do I have to wait until Feb. 15th for IRS to send me my refund? Is there anyway to get my refund sent to my account instead of the CK account I only signed up for to get advance? Thank you and sorry you guys are dealing with the issues created by your bosses.