After you file

Today is now 2/2/2022. I have had turbo tax for 4 years and never had this issue with my advance and I’m here for others that may have this issue I’m reading. I filed earlier this morning and called turbo tax after the 2 hour mark that they advertised just to say I’ll have to wait a few more hours then call back to say I’ll have to wait 24 hours then called first century bank and they’re saying they don’t even see an application for my refund advance with my social. This is so annoying none of the representatives know anything , credit karma doesn’t know anything and I didn’t even want to make a bank account with them it seems as if they’re forcing it I had a turbo tax card I can’t even add to get my refund the responses that I’m seeing on this page happened in late January it is now February and they’re still going through the same thing we all need our money they’re false advertising and no one can give a definite answer has anyone received the advance ??? I haven’t received emails or anything and my refund was accepted in almost an hour after filing