After you file

thank you MichelleLO for taking ownership amongst all the chaos that has been brewing over the last week or so.  I appreciate the honesty and your willingness to come forward with somewhat of an explanation for the inconvenience a lot of us have been undergoing. I can only speak for myself when I say thank you, but I do appreciate it after having been given the runaround for 24 hours and been made to feel like no one knows what I am talking about. Again, thank you for clearing at least a little bit of the way. Have a good evening.