Why is my refund not processing?

I have never had a refund take this long. The IRS2GO app isn’t showing my status of my refund either, it just has information about earned income credit, which as far as I know, I don’t have. I filed Jan 10, it was accepted Jan 18  according to turbo tax- which I thought was strange because they didn’t even start processing until Jan 24. I have no idea when I’ll get my refund and it’s frustrating. I electronically filed and am getting my refund direct deposited. Last year it only took 5 days.