@Loylene wrote:
I did use TurboTax and they were to deduct $39 out of my check so where do I go from here can you please tell me how to log in so I can check on it thank you
You said "check", but you cannot deduct any TurboTax fees out of a paper check. That payment option requires direct deposit (to a bank account or card.) So I'll presume you meant to type "refund" instead of "check."
You didn't say if the IRS has actually released your refund. So I'll go through all the steps, some of which you may have already done.
Did you use Online Deluxe at $39 for a Federal return, and did you choose to pay the fees out of the Federal refund? If so, in addition to that product fee there is a $40 service fee for that option ($45 for California filers.)
First, if you efiled, make sure your efiled return was accepted. You can log into your Online TurboTax account to check the efile status at the Tax Home to be sure your efiled return was accepted by the IRS.
If your efiled return was accepted, has the IRS finished processing it and released your refund? You can use this tool at the IRS website to check:
https://www.irs.gov/refunds
If that IRS tool says that your refund has been sent, the IRS says it can take up to 5 days due to variations in bank processing times and procedures. However, since you choose to pay the fees out of your Federal refund, once the IRS releases the refund, it goes first from the IRS to a temporary account at an intermediary bank where the fees are subtracted. Then that intermediary bank sends the rest of the funds on to your bank (or card) in a second direct deposit. That process is handled by a company called SBTPG (Santa Barbara Tax Products Group).
If you are sure the IRS has released and sent your funds, you can log in to your temporary account at SBTPG to see the status of your funds.
To log in, choose the "For Taxpayers" portal at:
https://www.sbtpg.com/
SBTPG has a phone contact page at the following link. It also shows their business hours. Even when they are closed, you may be able to get automated info, or you can log in as above.
https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
