@LindseyLO I believe that we are referring to two separate topics. Yes, I understand that it will change to approved by the IRS once they approve it. We are all referring to the refund advance. That is supposed to go through once we’re “accepted” by the IRS. Many of us have been told we didn’t apply for the advance, yet it’s on our PDF file from TT. We have all been given the runaround. After spending hours upon hours on the phone, I personally reached out to corporate and was told that it was denied, but FCB has no record of my information so it’s impossible to be “denied” if they didn’t send my information. I’ve requested a document from TT showing that I was denied so that we could conclude this back & forth, but they won’t even respond at this point because they know that they’re lying. It’s one thing to have a system error/glitch, but lying about it is a whole other issue. It’s terrible business ethic and completely unnecessary.
