@Donna c wrote:
Hi, Yes, I am using a Mac.
It was saved on my drive. I used the software for 3 people. I can open 1 of them, the other 2 give me the not mounted message.
It sounded like that was a "Mac-type" error. I should have also asked you what OS X version you are using. I'll try to get someone to help you.
@macuser_22
Are you please able to assist this user when you are next in the forum? User is getting the following message when trying to transfer the 2020 data file into a new 2021 return:
"the document (name) could not be opened. The volume "no name" couldn't be mounted. Mount the volume and try opening the document again."
She also gets the error message when trying to open the 2020 data file in 2020 software.
Thanks!
