A follow up on my case: After more than six months of occasionally spending an hour or two on the phone trying to reach someone a friend casually asked why i didn't just go down there and see someone in person, as if it were that easy. So I called the number to make an appointment, another hour of sifting through dead menus, I was shocked when i heard a real human voice. The gentleman told me he couldn't make an appointment, that I had to call the same number I had been, and hope to get through. Then he paused and said, Ok I'll take a look this one time. For the next two hours he put on hold countless times until he was able to find that there was a fraud hold on my 2019 taxes because I had submitted a paper copy with COPY written on every page and a letter addressing that it had been well over a year with no information. So they simply put a fraud hold on it and sent a letter, which was never received.Fortunately he was able to clear the 2019 and inform me that 2020 was still in the queue, but would take a while because I had to file that return on paper due to 2019 being on hold. My 2019 refund would be in the mail (too late for a direct deposit) and I can use a 0 AGI to submit my 2021 electronic return.
Feels like a win.
