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After you file
I have the same exact problem. Mine was accepted on the 21st. When I didn't get my advance I finally called on the 25th. Tuebotax said on their end on the section for approved or denied, it is just blank. The customer service representative helping me said "that's weird". But still couldn't help me. I asked her to transfer me to someone who could help me and even that person was a loss for words. It has something to do with credit karma. I have used tuebotax for 3 years and never had an issue. I was forced to open an account with them for the advance and now I won't receive it when I know I would have. Turbotax needs to address this now or they will be losing a few customers next year.
‎January 29, 2022
5:19 PM
1,563 Views