Good evening all,
First I would like to say sorry everyone is still going though this . Second keep your chin up it's been rough this year for us all. I was having the same issue as everyone in here I even called into the customer service line and have come to find out everything is a blanket statement because they really have no idea what is going on. I have followed and have commented in this thread alot just to try and help others, so with that said let me post the solution that I figured out due to someone elses post in here.
On Tuesday morning my wife woke me up saying her have you seen the thread since last night I looked her still waking up and was like no what happen where's a solution post by customer service ? She looked at me and was like no but some one suggested that you make sure that you are using the same email on both credit Karma and Turbo tax. I was like that makes no sense but what the hell I will give it a try. So I got up came grabbed my phone.
I cleared my cookies and cache and then I logged into Credit Karma looked at my email . I then logged out cleared my cookies and cache again. I then logged into the Turbo tax app went to my setting for my email and cleared my email and retyped it in the exact same way as it was in the Credit Karma account and then I saved it. I then logged out of Turbo tax and again cleared my cookies and cache. I then logged into the Turbo tax app again and went straight to review for my taxes. I continue into how I would like to pay for them and then moved onto the section for the advance I pushed the radio button and then took a deep breath. It stated you are pre approved for set amount. I then moved onto the file section it moved through the set sections all the way to the end like it should and then BAM it filed. We then sat there and waited on the email from Turbo tax and Credit Karma . About 30 mins later we got our advance.
I understand y'all this is frustrating and I am sorry but we will get through this together I promise you that. If anyone needs additional help let me know in the thread we will work through this I hope my steps help you have a good night.
