I applied for the refund advance. My return was accepted by the IRS but no advance has been deposited. I contacted credit karma. I was told to contact turbo tax and then contact credit karma again with my results and any documentation pertaining to my loan advance. I sent those documents and then contacted credit karma once again. I'm now being told by credit karma that I have to get in touch with turbo tax because turbo tax is suppose to send the refund amounts and IRS approval to credit karma. I contacted turbo tax and was told that everything on their end has been approved and that credit karma is in charge of processing the advance to my account. I'm not trying to speak with a supervisor at credit karma because these people don't seem to have any clue as to what I'm talking about or what I'm asking. This doesn't seem right nor legal. I would have filled with another tax company if I knew this was going to be my outcome with turbo tax and credit karma.
Credit karma has advised me that turbo tax is suppose to.contact credit karma with the approval of our IRS returns and that they send the refund advance go credit karma and then it's deposited into the account. As of now credit karma has not received over 1000 different applications status and funds on the refund advance from turbo tax. Until turbo tax releases our approvals and loan amounts to credit karma that we won't receive the loan. I'm in shock with how one company is blaming the other company when.they should be working together since they offer the product together. This is just ridiculous.
