After you file

That is not correct in my case. Initially it is only crediting for half of the total amount. So say I received a total advance payment of $2000 which is essentially half of the total amount eligible for, so total amount being $4000.

Based off of what you are saying then, when I first start the tax process it should show the full $4000 as a refund and when I get to the point where I enter how much I received as advance then that refund amount should reduce to $2000. That is not what is happening. When first starting the process it initially only shows half, so $2000, then when entering the advance payment received that $2000 is removed.