Ok, there must be something different entered for either your spouse or the child on TurboTax. Go back through each dependent and spouse screen and verify everything is entered correctly. Make sure their social security numbers are entered and make sure the box for the SSN being 'not valid for employment' is UNCHECKED. Check the dependents birthday entry and double check that the lived with you box and the lived in the US box is 'the whole year'.
On the dependent screens, make sure you indicated that the child did not support themselves (pay over 50%) nor did other family members support them - it is very easy to make the wrong selection there. And lastly, on Form 1040, in the dependent section, is the dependent listed there? If so, what boxes are checked to the right - are there checkmarks in the Child tax credit or Credit for other dependents?
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