Hello,
I have tried calling 800-446-8848 multiple times. I have tried going through the help page, and the help chat-with-a-bot thing. I have tried chatting on Facebook Messenger with 3 different folks now who give me various steps to follow, and I get the distinct feeling that I am looking at either an old, or new "portal" or "webpage" or something! Nothing any of these have told me makes sense to what I see. I am not technologically impaired, and manage just fine without help on most anything technology related.
I have received a letter from WI Dept. of Revenue, about my 2017 1099-R, and I need to see my 2017 taxes so I can address this. I KNOW I used TurboTax for 2017, and I KNOW I did not use a "different account". My TurboTax page when I sign in says "Welcome to your 5th year filing!" yet when I click "Intuit Account" in bottom left of page, then "Products & Billing", then "TurboTax", I can only see my 2020 and 2019 prior years. If this is my 5th year filing, WHERE'S THE REST?! Everything I've seen says TurboTax keeps records for 7 years. I cannot get through to speak to a real human being on the phone number, and I am severely frustrated and sick of the run around. This is my last resort to resolve this and access my 2017 records! The only next possible step I can foresee taking, is going into corporate headquarters in person!!!
