Filed 2019 return on time in April 2020, with payment. Turbotax confirmed filing accepted by IRS.
Still not processed by IRS. IRS transcript says payment received, but no tax return. Repeated calls to IRS were waste of a lot of time.
Finally, in 11/2021 called IRS, and phone agent referred matter to Taxpayer Advocate and said the TA would call me. About a month later, TA called and left message that demonstrated complete incompetence and failure to read the IRS agent's notes on problem. Adding to incompetence, the TA failed to leave a name, or any phone number, or any other contact info. Calling back to the phone number on the message simply led to the main IRS number.
In early 1/2022 called IRS and spoke to an IRS phone agent. She reviewed IRS records and confirmed that my return was received by IRS on the date that Turbotax had confirmed it was accepted in 2020. Agent said it had just been sitting there, and could not offer any explanation. Mentioned backlog, but said backlog should not have required a 16 month wait. She said she would send detailed message to department that was supposed to be processing my return and this should take care of problem.
Just checked my 2019 IRS transcript again; return transcript show no return filed, and account transcript instead of showing the info I saw before (record of payment), now just says "NA".
Still waiting.
