I TOO was prequalified by TT. Changed my direct posit to credit karma and everything. Accepted by the IRS days ago and still nothing. Credit karma says there is nothing pending and to call TT. Called TT and they say that I have to contact their lender/bank since all advances come from them. The bank has a hotline specifically for people to call about their refund advance but that was even BS. The only thing they were able to tell me is that I was prequalified (which I already knew) and that now it’s just a matter of waiting. I asked them why they and turbo tax both advertise advances to show up within 1 or 2 hours after the IRS, but of course nobody has any answers. This is absolutely ridiculous and unprofessional. I could have filed for free if I wanted no advance, but instead I paid all the fees just to get the advance. I’m furious. I will never use turbo tax again.
