I also applied, pre-qualified for the loan and 48 hours after IRS acceptance I get an update in my turbo tax app starting my loan advance was denied. I called First Century Bank and get this.... They couldn't locate my 2021 taxes, they can only see my 2021. So, I call turbo tax back, they say they still see a denial from the bank. How does TT see a denial from First Century Bank when that bank doesn't even have my updated information?! So I proceed to call credit karma because apparently the balls back in their court for the loan. And as a PP stated, credit karma didn't even have a recollection of what the advance loan was! I had to explain to a SUPERVISOR what the offer was and because they're in India and are hired through a third party company, they can't access the information about the loan?! Then I was told by the "supervisor" that I needed to screen shot and prove that my refund had been accepted by the IRS because TT didn't send them confirmation of the acceptance, therefore my loan is basically in outer space! I've spent 2 days and about 9 hours on the phone with Turbo Tax, an Intuit Specialist, First Century Bank and Credit Karma and not a single person has given me the same answer about what's going on. I'm reporting this to the better business bureau, but if there's something bigger that can be done, please feel free to share with me! Good luck to everyone. Hopefully it's a glitch and we all get our loans.
