After you file

I used turbo tax on 1/20/22 and E-filed with the option to get a advance refund through credit Karma which I already had a spend account with. While submitting it said I was approved for a refund advance, and will receive funds usual within 1-2 hours. 

 

The only emailed I received was from turbo tax confirmed my order and then the next day email confirming my state and federal had been accepted. 

 

I never received anything from Credit Karma or any money. Turbo tax doesn't know and I can't reach a human on CK number.