After many months of trying to reach someone I attempted to make an appointment and was told by the person on the phone, they could not make an appointment but he agreed to take a quick look at my account. Two hours later, we had it worked out. What happened for me, was that my 2019 taxes took so long, due to backlogs, that I made the mistake of submitting a copy of the return on paper and that placed a fraud alert and froze everything. They had to clear that so that my 2019 could be processed. As far as 2020, it's still waiting for the backlog, but at least now it sounds like i'll be able to file 2021 electronically by using 0 as the AGI.
The key to success, make sure your taxes are received by the IRS and then never submit a duplicate.
