Here is the link to “How to Allow a Support Professional to View Your Screen”
https://support.turbotax.intuit.com/livelook/The Share Screen tool in Turbo Tax is used if you are on the phone with one of our support professionals and you are working through a problem with your tax return. It allows the support professional to view your screen with you. The support professional cannot change any information or move to a different screen. They can only see the screen you present to them.
