@Shark Baby wrote:
Apprc the info but At this point I have NO IDEA whether they will ever pay me anything i am owed. They aren't taking calls and you can't contact them on line or get correct info. Normally in business when you do that to customers....its termed 'against the law'
Try getting into the IRS Customer Support queue about 10 minutes before closing (i.e., around 6:50 PM.) They will still assist those waiting in the queue after closing, which is 7:00 PM local time. It has worked twice for me, including last week. It also might help to try later in the week, such as a Wed, Thurs, or Fri. I had to wait 20 minutes. Here are the steps I used:
IRS: 800-829-1040
When calling the IRS, do not choose the first choice you hear for "Refund", or it will send you to an automated phone line.
- First choose your language. Listen to each menu before making the selection.
- When prompted, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions."
- It may then ask for your SSN, but do not enter it. Just wait. If it asks for your SSN a second time, still do not enter it.
- Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
- Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent, but there can be a long wait.
- I usually use a speakerphone so I can work on something else while waiting.
