Thanks for your reply. But it still doesn't answer my question though.
If millions of people still are waiting for the 2020 tax refund, these people will use the Where's My Refund tool all the time to track their refund status. If something wrong with the Where's My Refund tool, most of them will run into the same issue like I have. So far I have not heard anyone run into the same issue like I have that the tool returned the message of "can't provide any information about your refund status". That tells that the tool is OK. That means my tax record might have been changed unexpectedly during the end of 2021or beginning of 2022. So when I use my SSN and filing information, the tool won't recognized it at all. This is like a puzzle to me.
Do you have any other suggestions other than sit and wait? Can I send a letter to IRS to report this issue if hard to talk to a real person over the phone? From my IRS online account, no way to send an email either.
Thanks in advance!
