I completed my taxes some time in late April of 2021. Got an email from turbo tax stated my returns were accepted but I have never gotten the funds. It’s 2022 now, help!

I received emails stating that the return was accepted and to stay tuned to receive the funds only they never came. I have tried to look up my refund via the IRS website and phone line but both say that it doesn’t exist. I’m really freaking out because I can not get through to an actual human anywhere to figure out what went wrong. Has anyone else had any experience with this?