Turbo Tax actually had someone call me and insist that I file an amended return. This went against every bit of information found online about how unemployment refunds were to be handled so, I brushed the call off. Then after receiving two emails following the call I received, I contacted Turbo Tax directly to ask why I was being encouraged to amended when every media outlet was saying otherwise. The Turbo Tax rep said that if I received an email instructing me to amend then I needed to amend. So I did. As far as I’m concerned, Turbox Tax should be responsible for compensating customers that have been negatively impacted due to their incompetent guidance AND fully refund any tax prep funds they were paid.
