TurboTax customer service is hard to reach ?

After filed the tax return, trying so hard to reach customer service, it either hanged up my phone twice in around 15 mins call time or just auto-voicing let you chose options and then hanged up your call.

So far the service is extremely bad while you are trying to reach real person.
@HollyP   @GiseleD 

Have anyone have same experience for turbotax ?
or even anyone bought their extra protection service did get better customer service or the same tho ?

Please do share your experieces here.