Same situation as my daughter. Her regular federal return was processed and she received her refund (never needed to file anything related to unemployment). Then she needed to file a very simple amended return which was filed on March 27th. When checking the status of the amended return this message comes up:
"Your amended return was received on March 27, 2021. However, it has not been processed. We apologize for any inconvenience
Please call 800-829-0582, extension 623, between the hours of 7 a.m. and 7 p.m., Monday through Friday. You will need a copy of your amended return."
Called the phone number provided in July, representative apologized for the delay and said give it 30 more days -- it's now October which is way beyond the 30 days. It's also way beyond the 6 months from when she received her federal refund. However, the same message appears on the status website. If the IRS does not want phone calls regarding these amended returns then they need to change the messaging and start processing. I understand the Covid thing and being backlogged but come on this is beyond ridiculous.
