the hard copy is irrelevant. in recent years many payors issue hard copies with only the last 4 digits of SSN revealed. Your SSN is not imported. that comes from the data you entered for yourself/spouse in the general info forms.
I use the desktop version and in forms mode which is not available in the online versions, I can see that the SSN is prefilled on every 1099 and w-2. I entered an incorrect SSN for myself in the personal worksheet. By entering the info requested by the payor to import I imported the document amounts even with the mismatch in SSNs!. when I viewed the 1099 after import the SSN that I entered in the personal wks is what showed. not the SSN on the tax form.
an incomplete or invalid SSN that was transmitted would result in the return being rejected which evidently did not happen.
so the issue is not with TT. since you can't see the first 5 digits on the tax form, perhaps the payor doesn't have the correct SSN or never sent copies to the state. if you are married make sure you indicated the correct taxpayer in TT.
