Your issues are a bit confusing and I am having difficulty understanding what this has or do with Turbo Tax? However, I suggest the following:
1. Check your routing numbers to make sure they correspond to your bank account
2. Write a letter to the IRS with a copy of your tax return. Get the proper address on the IRS web site looking for "where to file" and you will find the IRS address where your return was supposed to be filed if it was a paper return. If you have a letter from the IRS use the address they tell you to respond to.
The story about 2019 does not seem to have anything to do with this. It would seem that your employer under withheld taxes on your 2019 overtime and perhaps issued an amended w-2? I assume 2019 is resolved and it would seem that instead of the refund you expected you had a tax liability for 2019. As long as the tax withheld was correct on your w-2, there is nothing you can do about that. By 'correct" I mean the amount withheld was what the employer reported so that you did not pay more tax than they reported. The withholding was determined by whatever information you provided your employer on your W-4. If you based your w-4 withholding on 2018 taxes and had a lot of extra income in 2019 from overtime, it is not improbable that your taxes were under withheld.
