Level 15

After you file

NancyHerrera40 wrote:

I haven't gotten anything not my taxes not my stimulus not my taxes not my child tax credit ..nothing and I cant get ahold of anyone to give me any info

Based on your previous postings in various threads, I'll assume your return was successfully filed and accepted (if you efiled, you can doublecheck by looking at the efile status at the Tax Home page of your Online TurboTax).  

Does this IRS "Where's My Refund" tool say it's still being processed?


Try the steps below to reach an IRS agent.  Then if necessary, try the IRS Taxpayer Advocate Service if you are having trouble getting info from the IRS.  They are especially prone to help if you have a hardship.   I'll tell you how to reach the IRS Taxpayer Advocate Service lower down in this answer, but first, here is how I reach the IRS:


I called the IRS a few days ago and found that for me it was best to call just before closing time--about 6:58 PM and quickly go through the steps below.  I figured a lot of folks would not call that close to closing, and that if I was one of the last to get into the queue, they would finish off all the people who were in the queue at closing time.   And luckily, my hunch worked for me.  Still had to wait about 25 minutes.     Some users have said they managed to get in by phoning when the IRS first opened in the morning at 7 AM, but I assumed there would be a big rush to get in at that time. 


IRS:  800-829-1040 (7AM-7 PM local time) Monday-Friday


When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

  • First choose your language.  Then listen to each menu before making the selection.
  • Then press 2 for "personal income tax".
  • Then press 1 for "form, tax history, or payment".  
  • Then press 3 "for all other questions."
  • Then press 2 "for all other questions." 
  • It may then ask for your SSN, but do not enter it.  Just wait.    If it asks for SSN a second time, still do not enter it.
  • Then it will get "tired", and you'll get another menu.  Choose 2 for "personal".
  • Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
  • I usually use a speakerphone so I can work on something else while waiting.

If you have no luck reaching the IRS, or don't get satisfactory information, you can try contacting the IRS Taxpayer Advocate Service for your area.    They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS.    At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.    If the Taxpayer Advocate can't/won't help you, ask them to transfer you to an an IRS agent.  A couple of users reported that at least for them, that was a backdoor route to the IRS.


Also see this article for more info on how the IRS Taxpayer Advocate Service works::